When & how will my order be shipped?

Please plan for two weeks from order to delivery so that your pet does not run out of food due to shipping or delivery delays.

We strive to ship orders the next business day from our facility in Kansas City. However, because we use specialized ingredients and many of the diets are hand made, delays can occur from time to time. Please allow 5 business days from order to shipment when considering when to place your order.

Transit/delivery time depends on your location. Please allow up to 5 business days from shipment to delivery.

If you've provided an email address, you will receive shipment notification and tracking number from FedEx or our web site.

Depending on stock availability, certain items in your order may ship separately from an alternate location.